At spidertracks, we don’t believe that innovation stops at product development. We have a team of software developers who work everyday to bring our customers new features that continuously improve our users’ experience and deliver continued value from our system.
Flying Page / Live tracking information
Estimated Time of Arrival
Select any flying aircraft and we’ll tell you how far away it is from any point and when it will get there.
See your whole fleet in real time
With our new flying page, you can see your entire fleet on one screen or view just one at a time – it’s up to you.
Streamlined for simplicity, our iOS, iPad and Android app allows your users to see aircraft in real time, from anywhere with an internet connection.
Sectional Charts for situational awareness for ops team
Need to ensure your pilots are within airspace boundaries? In partnership with Sky Vector you can overlay your data in real-time onto sectional charts to see where your aircraft are and where they’ve been.
History Page / History of all tracks that is never deleted
Download and save data for flight histories
With tracks that are never deleted you can go back to any flight and pull its data, easy and efficient.
Export information into Google Earth or other
Export flight information in 3D to Google Earth or other GIS systems – Easily export your tracks to custom CSV or KML files for even more data access.
Use our data to help with billing your customers
With accurate start and stop times from the Spider, you can efficiently use the data for flight planning and billing uses.
Automated notification of aircraft movements
Real information in real-time – know when your aircraft comes online, takes off, or lands with our automatic SMS or email alerts delivered right to you.
Via your Spider 5, Spider 6, or Spider 7 connect to an iPhone or Android device via Bluetooth to send and receive custom SMS messages from anywhere in the world. Spidertxt 2.0 sends the messages via Iridium, so even if you are out of cell phone coverage you will be able to send text messages. À la carte messages cost US$0.50 per message or bundled pricing is now available.
Find out more about Spidertxt 2.0 here.
Pilot initiated messages
Press the Mark button to send position reports manually or send up to four pre-set email and SMS messages through the website when a report is triggered.
Automatic Emergency messages
Should the worst happen and one of your aircraft is involved in an accident, the Spider stops transmitting to the website and the system, when in Watch mode, automatically sends SOS messages by text and email to your support people, meaning your pilots can focus on the aircraft and not on another system when in an emergency.
We may offer a small portable tracking device that doesn’t require an STC in most cases, but that does not mean we haven’t put our Spiders through rigorous testing environments to make sure they can and will perform as expected.
DO-160F Sections 15 and 21
Emission of Radio Frequency Energy
DO-160G Section 26
DO-160G Section 17
DO-160F Section 7 (Crash shock)
DO-160F Section 8 (Vibration)
*DO-160, Environmental Conditions and Test Procedures for Airborne Equipment is a standard for environmental test of avionics hardware.
SOS alerts can be sent via SMS or email, we give you the ability to choose who receives alerts based on your business needs.
Should the worst happen and one of your aircraft is involved in an accident, the Spider stops transmitting to the website and the system, when in Watch mode, automatically sends SOS messages by text and email to your support people.
We value the security of your data and exceed industry standard with 256 bit encryption with Extended Validation to ensure only people you choose are able to see your data.
24/7 on-call personnel
We have dedicated staff on call ready to help you make sense of information in emergency situations.
WE CARE ABOUT OUR CUSTOMERS
We understand your business is complex, that’s why we aren’t.
Customer satisfaction rating
We take great pride on ensuring we get an effective and efficient resolution to every issue our customers have. We hold ourselves to the same high standards as you do and are proud to display this to the world with the realtime feedback of happy customers from the last 100 tickets solved.
When you call our Support team – you speak to us
We believe in helping you straight away, that’s why when you call our support number, you don’t end up in a call center, you end up in our head office talking to someone that can help.
No per user fees
Unlike other companies who are limited by software licenses, our system allows unlimited user access all for no additional cost.
We’re pilots, like you. So we understand how complex aviation is, for businesses and recreational pilots and we’re here to help.
We want to hear from you if you’re not entirely satisfied
All Spiders are manufactured by an ISO9001:2008 approved manufacturer, located in New Zealand, and are put through a testing procedure designed to ensure the Spider will work as soon as it arrives. Each Spider comes with a 1 year warranty and should the unit fail we will either repair or replace it as quickly as possible.
Need flight tracking as part of a commercial requirement? Spidertracks can be set up to push flight data to a number of integration partners including the US Forest Service AFF, FlightAware, NAFC and many more listed below.
- Australia: EMS
- Australia: NAFC
- Canada: Alberta Forest Service
- Canada: British Columbia Forest Service
- Germany: Convexis Rescue Track
- Germany: DFS Deutsche Flugsicherung GmbH
- International: FlightAware
- International: Guardian Mobility
- International: IndigoSat MiTrac
- International: IndigoTrack
- International: Takeflite – Software Solutions
- International: myFLIGHTDATA
- New Zealand: Aeronet
- United States: Conus Flight Services
- United States: Flight Vector
- United States: Outerlink
- United States: Satcom Direct
- United States: State of Alaska DNR
- United States: US Forest Service
The one you want not on the list? Let us know and we’ll work with you to make it work. Need help getting your AFF feed going? Have a look here.
On a pay as you use it system, not everyone needs position reports updated every minute, with the flexibility of spidertracks and our flexi plan, you canmaximize your value and set your reporting rate to suit your needs.